When overseas, how do I contact Travelplan Ski in an emergency?

If you urgently need to make travel changes after commencing your trip, it is best to contact the service providers in your destination directly, such as the airline, hotel or your travel insurance. Travelplan Ski is also contactable from overseas in a genuine emergency:

Business hours phone: +61 (02) 9958 9700

After hours phone: +61 (02) 8456 3710

Email: assist@travelplan.com.au

Hotels

Please check the hotel contact details on your Travelplan Ski itinerary and or voucher.

Lift Passes

Found yourself half way around the world and you forgot your lift pass vouchers? Don't worry, in most cases you will be able to get assistance from resort staff, as they have all of your details provided by us. In the event that you are not able to gain direct resort assistance, please contact Travelplan.

What if I need urgent consular assistance?

You can call the 24-hour Consular Emergency Centre, operated by the Department of Foreign Affairs and Trade: Phone: 1300 555 135 or +61 2 6261 3305.

Airlines

Qantas Travellers Support

Information and Reservations Offices

Australia  131 313
USA & Canada 1 800 227 4500
Japan 0120 207 020
United Kingdom 208 600 4300

If the counrty you are calling from is not listed above, or you are having difficulties please see the Qantas website for more information.

Air Canada Travellers Support

Information and Reservations Offices

Australia  1 800 954 196
USA & Canada 1 888 247 2262
Japan 0570 014 787
United Kingdom 0871 220 1111

If the counrty you are calling from is not listed above, or you are having difficulties please see the Air Canada website for more information.

Delta Airlines Travellers Support

Information and Reservations Offices

Australia  1 800 144 917
USA & Canada domestic inquiries 1 800 221 1212
USA & Canada international inquiries 1 800 241 4141
Japan 0120 333 742
United Kingdom 0845 600 0950

If the counrty you are calling from is not listed above, or you are having difficulties please see the Delta Airlines website for more information.

Japan Airlines Travellers Support

Information and Reservations Offices

Australia  1 800 802 228
USA & Canada 1 888 247 2262
Japan domestic inquiries 0570 025 071
Japan international inquiries 0871 025 031

If the counrty you are calling from is not listed above, or you are having difficulties please see the Japan Airlines website for more information.

United Airlines Travellers Support

Information and Reservations Offices

Australia  131 777
USA & Canada domestic inquiries 1 800 864 8331
USA & Canada international inquiries 1 800 538 2929
Japan 0120 114 466
United Kingdom 0845 844 4777

If the counrty you are calling from is not listed above, or you are having difficulties please see the United Airlines website for more information.

Virgin Australia Travellers Support

Information and Reservations Offices

Australia  136 789
USA & Canada 1 800 444 0260
Anywhere else in the World +61 7 3295 2296

If the counrty you are calling from is not listed above, or you are having difficulties please see the Virgin Australia website for more information.

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