When overseas, how do I contact Travelplan Ski in an emergency?

If you urgently need to make travel changes after commencing your trip, it is best to contact the service providers in your destination directly, such as the airline, hotel or your travel insurance. Travelplan Ski is also contactable from overseas in a genuine emergency:

Business hours phone: +61 (02) 9958 9700

After hours phone: +61 (02) 8456 3710

Email: [email protected]

Hotels

Please check the hotel contact details on your Travelplan Ski itinerary and or voucher.

Lift Passes

Found yourself half way around the world and you forgot your lift pass vouchers? Don't worry, in most cases you will be able to get assistance from resort staff, as they have all of your details provided by us. In the event that you are not able to gain direct resort assistance, please contact Travelplan.

What if I need urgent consular assistance?

You can call the 24-hour Consular Emergency Centre, operated by the Department of Foreign Affairs and Trade: Phone: 1300 555 135 or +61 2 6261 3305.

Weather and other disruptions

Please view this document for advice in the circumstances of bad weather and other winter flight disruptions.

Airlines

Qantas Travellers Support

Information and Reservations Offices

Australia 131 313
USA & Canada 1 800 227 4500
Japan 0120 207 020
United Kingdom 0800 964 432

If the country you are calling from is not listed above, or you are having difficulties please see the Qantas website for more information.

Air Canada Travellers Support

Information and Reservations Offices

Australia 1 800 954 196
USA & Canada 1 888 247 2262
Japan 1-514-369-1309
United Kingdom 00 800 669 92222

If the country you are calling from is not listed above, or you are having difficulties please see the Air Canada website for more information.

Delta Airlines Travellers Support

Information and Reservations Offices

Australia 1 800 144 917
USA & Canada domestic inquiries 1 800 221 1212
USA & Canada international inquiries 1 800 241 4141
Japan 0120 333 742
United Kingdom 0845 600 0950

If the country you are calling from is not listed above, or you are having difficulties please see the Delta Airlines website for more information.

Japan Airlines Travellers Support

Information and Reservations Offices

Australia 1 800 531 870
USA & Canada 1310 6074 160
Japan 0570 077733

If the country you are calling from is not listed above, or you are having difficulties please see the Japan Airlines website for more information.

United Airlines Travellers Support

Information and Reservations Offices

Australia 131 777
USA & Canada domestic inquiries 1 800 864 8331
USA & Canada international inquiries 1 800 538 2929
Japan 03 6732 5011
United Kingdom 0845 607 6760

If the country you are calling from is not listed above, or you are having difficulties please see the United Airlines website for more information.

Virgin Australia Travellers Support

Information and Reservations Offices

Australia 13 67 89
USA 1 855 253 8021
Anywhere else in the World +61 7 3295 2296

If the country you are calling from is not listed above, or you are having difficulties please see the Virgin Australia website for more information.

American Airlines Travellers Support

Information and Reservations Offices

Australia +61 2 9101 1948
USA & Canada 1 800 433 7300

If the counrty you are calling from is not listed above, or you are having difficulties please see the American Airlines website for more information.

ANA Travellers Support

Information and Reservations Offices

Australia 1800 081 765
Japan +81 3 4332 6871

If the counrty you are calling from is not listed above, or you are having difficulties please see the American Airlines website for more information.

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