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Important Travel Information

Travelplan Ski strongly recommends that you examine information from these government resources before departing Australia.

Smartraveller & DFAT Travel Advisories
Phone: 1300 139 281 or +61 2 6261 1111
Website: http://www.smartraveller.gov.au

Australian Quarantine & Inspection Service
Phone: 1800 020 504 or +61 2 6272 3933
Website: http://www.aqis.gov.au

Australian Customs Service & Tourist Refund Scheme
Phone: 1300 363 263 or +61 2 6275 6666
Website: http://www.customs.gov.au

TravelSECURE
Phone: +61 2 6274 7111
Website: http://travelsecure.infrastructure.gov.au


Frequently Asked Questions

What is my baggage allowance for checked and carry-on baggage?
We recommend prior to departure, you check exact baggage restrictions with the airlines on your itinerary. Japan domestic flights usually include a smaller free checked baggage allowance than the international flights. US and Canadian domestic flights usually do not include a free checked baggage allowance, and you must pay for each piece. These charges are often waived if your flight connects to or from an international flight included on the same booking and ticket. You may need to produce documentation of your connecting international flight on check-in. Note: This waiver will not apply if you check-in for your flight online or kerbside.

Air Canada
Air New Zealand
American Airlines
Alaska Airlines
British Airways
Cathay Pacific
Delta
Emirates
Frontier Airlines

Hawaiian Airlines
Japan Airlines - International
Japan Airlines - Domestic
Qantas
Singapore Airlines
United
Virgin Australia
Westjet

Where can I find flight airline seating assignments?
We will relay your requested seating to the airlines included on your itinerary. In some cases airlines may automatically book seat numbers based on your loyalty program membership profile. Some airlines will not allow pre-assigned seating in certain booking classes and other carriers, such as Qantas, charge for seat assignment if you are not a certain category of their Frequent Flyer program, or flying in first/business class. In this case we suggest you phone the airlines and pay for seat assignment by credit card.
Airlines reserve the right to change seat assignments. Airline check-in staff may claim that no seat assignment has been made in these circumstances. If your printed itinerary shows seat numbers allocated, be assured these have been generated by the airline reservation system. If they have been changed, this has been done so by the airline.

INFORMATION REQUIREMENTS FOR TRAVEL TO UNITED STATES & CANADA
United States Electronic System for Travel Authorisation (ESTA)
You must complete this yourself: All eligible travellers to the United States (including those in transit) who wish to travel under the Visa Waiver Program must now apply for authorisation using the Electronic System for Travel Authorisation website, visit https://esta.cbp.dhs.gov . Beware of scam websites and type this URL exactly. A US$14 fee applies for each application. ESTA applications may be submitted at any time prior to travelling to the United States, however it is recommended no less than 72 hours prior to travel. Travel authorisations are valid for multiple trips within a two year period, or until your passport expires, whichever comes first. Prior to travelling, you should update application details, relating to your next trip, on the website.
Although not required, it is recommended you print a copy of your authorisation number for your records and carry it whilst travelling. Travellers who do not apply for and receive a formal travel authorisation ahead of their intended departure date will not be able to board a flight to the United States.

United States Secure Flight Program
If your flight tickets to the USA have been issued by Travelplan Ski, your passport information will already be entered in your flight booking. As a separate requirement to ESTA, your passport information must now be entered into your flight bookings at least 72 hours prior to departure, for all flights to and within the United States. International or US domestic tickets cannot be issued without this information in the booking. If Travelplan has issued your airlines tickets, passport information is in place and no further action is needed. Passenger names in your booking must be written exactly as per passport, or boarding may be denied. If you have a redress number issued by the United States Department of Homeland Security, please provide this. The redress program is for individuals who have encountered misidentification and screening problems at airports.

Canada Electronic Travel Authorization (eTA)
You must complete this yourself: Visa-exempt foreign nationals who fly to (or transit) through Canada will need an Electronic Travel Authorisation (eTA). Exceptions include U.S. citizens and travellers with a valid visa. To apply you must have a valid passport, credit card, and email address and a few minutes to complete the online form.  Visit http://www.cic.gc.ca/english/visit/eta-start.asp . Beware of scam websites and type this URL exactly. A CA$7 fee applies for each application.  In most cases, your eTA will be approved within minutes of applying. If you travel by land or sea, you will not need an eTA when you enter Canada. Your eTA is linked to the passport you used in your eTA application. You will need to present the passport you used to apply for your eTA to airline staff each time you board a flight to Canada. Once you have an eTA, it will be valid for five years, or until your passport expires, whichever comes first. If you change your email address after you apply for an eTA, you must update your address online. You will need an eTA before you board your flight to Canada.

How long must my passport be valid for? What do I do if I need a Visa?
A passport is required for overseas travel. A minimum of six months validity from your planned date of return is now mandatory in many countries, even for visitors in transit. Passenger names in your booking must be written exactly as per passport, or boarding may be denied. Please advise Travelplan Ski if you wish us to make any necessary visa application on your behalf. Travellers must ensure that they have a valid passport and any required visas for their travel.

Do I need a Visa to visit USA, Canada, Japan, France, Austria, Italy or Switzerland?
No visa is required for Australian passport holders provided you are eligible to participate in each country’s visa free entry provisions. However, you must tell Travelplan Ski if you have been arrested or convicted in respect of any offence or breach of law.  Non-disclosure of this information may lead to you being refused entry on arrival in certain countries.  In that event, we take no responsibility whatsoever. If you are uncomfortable discussing this with Travelplan Ski, or have any other queries regarding your eligibility, you should contact the appropriate consulate urgently.

Should I get a vaccine for Swine Flu before travelling?
For information on the Pandemic (H1N1) 2009 Vaccine, phone: 1802007 or visit: http://www.healthemergency.gov.au

What if I need urgent consular assistance?
You can call the 24-hour Consular Emergency Centre, operated by the Department of Foreign Affairs and Trade: Phone: 1300 555 135 or +61 2 6261 3305.

When overseas, how do I contact Travelplan Ski in an emergency?
If you urgently need to make travel changes after commencing your trip, it is best to contact service providers directly, such as the airline, hotel or your travel insurance.  Travelplan Ski is also contactable from overseas in a genuine emergency: 
Business hours phone: +61 2 9958 9700.  After hours phone: +61 2 8456 3710. Email: assist@travelplan.com.au

What are the rules for taking liquid, aerosols and gels through security onto international flights?
Liquids, aerosols and gels include items such as drinks, creams, perfumes, sprays, gels, toothpaste, lipstick, lip balm and similar substances. If the items are greater than 100ml, place them in your check-in baggage. If you want to take items through the screening point make sure:

  • Each item is 100ml or less
  • All items fit in a transparent and sealed one-litre bag
  • Only one bag per person

At many airports you will able to purchase or collect items like duty free and drinks after you have passed through the screening point for your international flight. For more information, visit http://travelsecure.infrastructure.gov.au

Are my travel itinerary details kept private by Travelplan Ski?
In the event that an accident, disaster or emergency is reported to have occurred in a country you may be travelling, Travelplan Ski may be required to disclose to the Australian Government Department of Foreign Affairs and Trade details of your itinerary and contact details.

Why are flight details on my itinerary different to those appearing on my airline tickets?
Airlines often adjust their flight schedules. Therefore, flight details showing on your itinerary may not match those on your airline tickets.  Please refer to the flight details on your itinerary and not the flight numbers and times that appear on your tickets. You may like to confirm flights are due to depart on-time using an airline’s website or phone service.

What do I do in regards to airline loyalty programs?
Feel free to advise your travel consultant of airline loyalty program membership numbers prior to your departure. Upon check-in please confirm with the airline staff at the airport that your membership number has been registered in your booking. If it has not been registered please request that they issue you with a new boarding pass showing this number. Most airlines only allow a limited time frame for you to claim back your points if they have not been recorded. It is always a good idea to retain your boarding passes for each flight, until your points are credited.

Do I need travel insurance?
We consider travel insurance to be a necessity to cover unexpected events such as illnesses, accidents and loss of possessions. If you have not yet taken out insurance please ask your travel consultant for a quote. If you have already taken out insurance please ensure the policy covers recreational snow sports. Travel insurance is ESSENTIAL for travel to North America.

If you have any further questions, please do not hesitate to contact Travelplan Ski.

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Phone: (Australia Toll Free)
1300 SKI SKI
1300 754 754

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