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Booking Conditions

Please read carefully and ensure that you understand and accept the conditions and information outlined.

Reservations A Booking Form must be received by Travelplan at time of deposit to proceed with booking. Ground package deposit of up to $750 per week per person. Balance of payment due eight weeks prior to departure or according to airfare rules. Higher deposits up to 50% are sometimes required by hotels and apartments, and Christmas bookings generally have to be finalised by October.

Credit Card Payments Surcharges apply, which vary by card type. Credit card payments are accepted on the express understanding that you authorise Travelplan Australia Pty Ltd to pay deposits and balance payments on your behalf to airlines, accommodation operators and other principals involved. Inconsideration of doing so, you will not hold Travelplan Australia Pty Ltd responsible for the insolvency and/or failure to perform of airlines, accommodation or any other principal involved, and in any of those events, you will not ask your credit card provider to revoke payments made, where Travelplan Australia Pty Ltd is the merchant in such transactions.

Currency Guarantee Policy All Travelplan prices, denominated in AUD, are subject to variation due to volatility in foreign exchange prices. Any variation to listed prices will be based on the rates available to Travelplan at the time the deposit is paid by the client. ONCE THE REQUIRED DEPOSIT IS PAID, AUD PRICES WILL BE CURRENCY PROTECTED AND GUARANTEED NOT TO CHANGE DUE TO EXCHANGE RATE FLUCTUATIONS. Travelplan may take out foreign exchange contracts and for this reason, the foreign exchange rate applied to client payments may differ from the current market rate. The Travelplan brochure is based on Travelplan exchange rates at the time of printing.

Responsibility Travelplan Australia Pty Ltd acts as a booking agent only for the persons or organisations providing or offering the means of travel, accommodation, ski lifts or services detailed and as such cannot be held responsible for any injury, loss, accident, delay or any other irregularity outside of our control. The issuance and acceptance of any receipt, voucher, coupon, exchange order, air ticket or itinerary shall be deemed as consent by the client to the above conditions.

Travellers Entering the United States of America
International travellers who are seeking to travel to the United States of America under the Visa Waiver Program are now subject to enhanced security requirements. All eligible travellers who wish to travel under the Visa Waiver Program must apply for authorisation using the Electronic System for Travel Authorisation website.

Travellers Entering Canada
Visa-exempt foreign nationals who fly to (or transit) through Canada will need an Electronic Travel Authorisation (eTA), visit Exceptions include U.S. citizens.

Baggage Allowance We recommend prior to departure, you check exact baggage restrictions with the airlines on your itinerary. The following information is given as a guide, but is subject to change. Domestic flights often do not include free checked luggage, particularly in the United States. Airlines may waive baggage charges on domestic flights if you are connecting to/from an international flight, or upon presentation of your international ticket at the check-in counter. If more than one airline is providing the transportation for journey, each airline may apply different rules on both checked and carry-on luggage.
Generally speaking, for direct flights from Australia to North America, two suitcases are allowed with a combined total dimension of 106” (269cm) with no one suitcase exceeding 62” (157cm), with max 23kg for Economy/Premium Class or 32kg for Business/First Class per piece. For international flights elsewhere free baggage allowance is generally 20kg total for Economy Class, 30kg for Business Class and 40kg for First Class. Maximum 1 piece per person carry on luggage.  All carry on luggage must comply to size restrictions enforced by the airlines and generally a piece must not weigh more than 7kg.

Passport and Visa A passport is required for overseas travel, with a validity of six months after your return date. For some countries a consular visa or travel authorisation is also required. We will assist in obtaining necessary travel documents and advise on health regulations. However, the possession of such documents is solely the passenger’s responsibility. All eligible travellers to the United States (including those in transit) who wish to travel under the Visa Waiver Program must now apply for authorisation using the Electronic System for Travel Authorisation website, visit As part of the Secure Flight Program, your passport information must also be entered into your flight bookings, please provide details on your Booking Form. Canada: Visa-exempt foreign nationals who fly to (or transit) through Canada will need an Electronic Travel Authorisation (eTA), visit Exceptions include U.S. citizens.

Cancellation Airfares are subject to up to 100% cancellation fee once tickets are issued. Please reconfirm airfare conditions with Travelplan. A cancellation service fee of $200 per person will be charged for a booking cancelled more than 65 days prior to scheduled departure date. This fee does not include cancellation charges by accommodation and/or other principals. Ski hotels have very stringent cancellation policies particularly in the United States. Generally if a cancellation is received inside 65 days prior to departure you will lose all monies paid.

Prices All prices shown in Travelplan’s brochure are in AUD and based on airfares and projected currency exchange rates at time of printing and are subject to change without notice for any reason whatsoever. Prices do not include local, airline, customs or departure taxes, insurance, gratuities or any other costs not detailed in final invoices or itinerary. Additional costs caused by weather, failure of transportation services or other circumstances beyond our or our principal’s control are not included or recoverable. Airlines All tour arrangements are performed under the exclusive responsibility of different contractors. Airlines, therefore, act only as agents for the contractors providing the various services herein and do not accept any liability in connection with such services or for any loss, injury or damage to or in respect of any person or property.

Airlines will only be responsible for air carriage performed by them. Such air carriage will be subject to the provisions referred to in the conditions of contract contained in the passenger ticket. Qantas Airways Limited (Incorporated in Queensland), United Airlines, Air Canada, Emirates, Japan Airlines, Cathay Pacific, Delta Airlines and Virgin Australia do not by virtue of their endorsement of Travelplan’s brochure represent themselves either as contracting with any purchaser of a holiday from Travelplan or as having any other legal relationship with any such purchase.

Service Fees Due to the continued change in the way the industry is run and remuneration paid, it has become necessary to implement a series of service fees. A charge up to $50 may apply for each and every amendment after booking instructions have been received. This charge is in addition to any cancellation fees that may apply. Other service fees are enforceable, please refer to the list of service fees.

Travel Insurance All passengers must travel with adequate insurance cover. To get the most out of your travel insurance, you might like to purchase your policy at the time of booking.  Travelplan Ski or your travel agent can arrange this cover on your behalf.

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