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Booking Conditions

Please read carefully and ensure that you understand and accept the conditions and information outlined.

Reservations A Booking Form must be received by Travelplan at time of deposit to proceed with booking. Ground package deposit of up to $750 per week per person. Balance of payment due eight weeks prior to departure or according to airfare rules. Higher deposits up to 50% are sometimes required by hotels and apartments, and Christmas bookings generally have to be finalised by October.

Credit Card Payments We will add a surcharge of 1.0% for Visa and MasterCard, 2.5% for Diners Club and 3.2% for American Express. Credit card payments are accepted on the express understanding that you authorise Travelplan Australia Pty Ltd to pay deposits and balance payments on your behalf to airlines, accommodation operators and other principals involved. Inconsideration of doing so, you will not hold Travelplan Australia Pty Ltd responsible for the insolvency and/or failure to perform of airlines, accommodation or any other principal involved, and in any of those events, you will not ask your credit card provider to revoke payments made, where Travelplan Australia Pty Ltd is the merchant in such transactions.

Currency Adjustment Policy All Travelplan prices, denominated in AUD, are subject to variation due to volatility in foreign exchange prices. Any variation to listed prices will be based on the rates available to Travelplan at the time the deposit is paid by the client and again on payment of the final balance. Our exchange rate at date of deposit is only taken into account for amount of deposit paid to overseas supplier. Travelplan may take out foreign exchange contracts to protect the client and Travelplan from excessive adverse movements in AUD exchange rates. For this reason, the foreign exchange rate applied to client payments may differ from the current market rate. The Travelplan Ski 2015 brochure, and prices listed are based on Travelplan exchange rates at 15 April 2014.

Currency Protection Options There are two options to protect your booking against currency fluctuation. At any time you can lock in the current package and airfare costs by paying the balance amount in full, based on current Travelplan exchange rates. Land costs can alternatively be protected against currency fluctuation for a small fee. The Currency Guarantee Charge for bookings is currently 1.5%. Contact your Travelplan consultant for further details. Either of these actions will mean your Travelplan land costs will not change due to currency fluctuation. This protection only applies to Travelplan operated packages, and against currency fluctuation. Should you subsequently cancel all or part of your land booking, a charge may be made against any adverse currency effect on Travelplan.

Responsibility Travelplan Australia Pty Ltd acts as a booking agent only for the persons or organisations providing or offering the means of travel, accommodation, ski lifts or services detailed and as such cannot be held responsible for any injury, loss, accident, delay or any other irregularity outside of our control. The issuance and acceptance of any receipt, voucher, coupon, exchange order, air ticket or itinerary shall be deemed as consent by the client to the above conditions.

Travellers Entering the United States of America
International travellers who are seeking to travel to the United States of America under the Visa Waiver Program are now subject to enhanced security requirements. All eligible travellers who wish to travel under the Visa Waiver Program must apply for authorisation using the Electronic System for Travel Authorisation website. https://esta.cbp.dhs.gov

Baggage Allowance We recommend prior to departure, you check exact baggage restrictions with the airlines on your itinerary. The following information is given as a guide, but is subject to change. Domestic flights often do not include free checked luggage, particularly in the United States. Airlines may waive baggage charges on domestic flights if you are connecting to/from an international flight, or upon presentation of your international ticket at the check-in counter. If more than one airline is providing the transportation for journey, each airline may apply different rules on both checked and carry-on luggage. Generally speaking, for flights to North America, one suitcase is allowed (two suitcases on Qantas and Virgin Australia) with a combined total dimension of 106” (269cm) with no one suitcase exceeding 62” (157cm), with max 23kg for Economy Class or 32kg for Business/First Class per piece. One set of ski equipment counts as one piece of baggage. For flights elsewhere free baggage allowance is generally 20kg total for Economy Class, 30kg for Business Class and 40kg for First Class. Maximum 1 piece per person carry on luggage. All carry on luggage must comply to size restrictions enforced by the airlines and each piece must not weigh more than 7kg.

Passport and Visa A passport is required for overseas travel, with a validity of six months after your return date. For some countries a consular visa or travel authorisation is also required. We will assist in obtaining necessary travel documents and advise on health regulations. However, the possession of such documents is solely the passenger’s responsibility. All eligible travellers to the United States (including those in transit) who wish to travel under the Visa Waiver Program must now apply for authorisation using the Electronic System for Travel Authorisation website, visit https://esta.cbp.dhs.gov. As part of the Secure Flight Program, your passport information must also be entered into your flight bookings, please provide details on your Booking Form.

Cancellation Airfares are subject to up to 100% cancellation fee once tickets are issued. Please reconfirm airfare conditions with Travelplan. A cancellation service fee up to $100 per person may be charged for a booking cancelled more than 60 days prior to scheduled departure date. This fee will increase to up to $300 per person for bookings cancelled from 60 to 45 days prior to scheduled departure date. This fee does not include cancellation charges by accommodation and/or other principals. Ski hotels have very stringent cancellation policies particularly in the United States. Generally if a cancellation is received inside 45 days prior to departure you will lose all monies paid. 

Prices All prices shown in Travelplan’s 2015 brochure are based on airfares and projected currency exchange rates at 15 Apr 2014 and are subject to change without notice for any reason whatsoever. Prices do not include local, airline, customs or departure taxes, insurance, gratuities or any other costs not detailed in final invoices or itinerary. Additional costs caused by weather, failure of transportation services or other circumstances beyond our or our principal’s control are not included or recoverable. Airlines All tour arrangements are performed under the exclusive responsibility of different contractors. Airlines, therefore, act only as agents for the contractors providing the various services herein and do not accept any liability in connection with such services or for any loss, injury or damage to or in respect of any person or property.

Airlines will only be responsible for air carriage performed by them. Such air carriage will be subject to the provisions referred to in the conditions of contract contained in the passenger ticket. Qantas Airways Limited (Incorporated in Queensland), United Airlines, Air Canada, Emirates, Japan Airlines, Cathay Pacific, Delta Airlines and Virgin Australia do not by virtue of their endorsement of Travelplan’s brochure represent themselves either as contracting with any purchaser of a holiday from Travelplan or as having any other legal relationship with any such purchase.

Service Fees Due to the continued change in the way the industry is run and remuneration paid, it has become necessary to implement a series of service fees. A charge up to $50 may apply for each and every amendment after booking instructions have been received. This charge is in addition to any cancellation fees that may apply. Other service fees are enforceable, please refer to the list of service fees.

Travel Insurance All passengers must travel with adequate insurance cover. To get the most out of your travel insurance, you might like to purchase your policy at the time of booking.  Travelplan Ski or your travel agent can arrange this cover on your behalf.

Validity The tours the Travelplan Ski 2014 brochure are valid from 1 May 2014 to 30 April 2015 unless superseded.

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