When overseas, how do I contact Travelplan Ski in an emergency?
If you urgently need to make travel changes after commencing your trip, it is best to contact the service providers in your destination directly, such as the airline, hotel or your travel insurance. Travelplan Ski is also contactable from overseas in a genuine emergency:
Business hours phone: +61 2 9958 9700
After hours phone: +61 2 9007 2455 or 0433 SKI SKI (0433 754 754)
Email: e911@travelplan.com.au
Airlines -
click on links for more information
Qantas
•
United
•
V-Australia
• Air Canada • Delta • Japan Airlines • Cathay Pacific • Emirates
Transfer Companies
USA
• CANADA • JAPAN
Hotels
Please check the hotel contact details on your Travelplan Ski itinerary and or voucher.
Lift Passes
Found yourself half way around the world and you forgot your lift pass vouchers? don't worry, in most cases you will be able to get assistance from resort staff - as they have all of your details provided by us. In the event that you are not able to gain direct resort assistance, please contact Travelplan.
Business hours phone: +61 2 9958 9700
After hours phone: +61 2 9007 2455 0433 SKI SKI 0433 754 754
Email: e911@travelplan.com.au
What if I need urgent consular assistance?
You can call the 24-hour Consular Emergency Centre, operated by the Department of Foreign Affairs and Trade: Phone: 1300 555 135 or +61 2 6261 3305.
Travelplan Ski strongly recommends that you examine information from these government resources before departing Australia.
Visa Waiver Program - UPDATE: December 5, 2011.
THERE ARE TWO SEPARATE INFORMATION REQUIREMENTS FOR TRAVEL TO THE USA
United States Visa Waiver Program
You must complete this yourself: All eligible travellers to the United States (including those in transit) who wish to travel under the Visa Waiver Program must now apply for authorisation using the Electronic System for Travel Authorisation website, visit https://esta.cbp.dhs.gov . Beware of scam websites and type this URL exactly. A US$14 fee applies for each application.
ESTA applications may be submitted at any time prior to travelling to the United States, however it is recommended no less than 72 hours prior to travel.
Travel authorisations are valid for multiple trips within a two year period, or until your passport expires, whichever comes first. Prior to travelling, you should update application details, relating to your next trip, on the website.
Although not required, it is recommended you print a copy of your authorisation number for your records and carry it whilst travelling. Travellers who do not apply for and receive a formal travel authorisation ahead of their intended departure date will not be able to board a flight to the United States.
United States Secure Flight Program
As a separate requirement, your passport information must now be entered into your flight bookings at least 72 hours prior to departure, for all flights to and within the United States. We will enter this in your flight booking, for flights booked by Travelplan. If this information is not entered on time, boarding may be denied. Please notify Travelplan urgently if this has not been done. Passenger names in your booking must be written exactly as per passport. If you have a redress number issued by the United States Department of Homeland Security, please provide this. The redress program is for individuals who have encountered misidentification and screening problems at airports.
For information on the United States Secure Flight program, visit: http://www.tsa.gov/secureflight