When overseas, how do I contact Travelplan Ski in an emergency?
If you urgently need to make travel changes after commencing your trip, it is best to contact the service providers in your desination directly, such as the airline, hotel or your travel insurance. Travelplan Ski is also contactable from overseas in a genuine emergency:
Business hours phone: +61 2 9958 9700
Email: e911@travelplan.com.au.
Airlines -
click on links for more information
Qantas
-
United
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V-Australia
- Air Canada - Delta - Japan Airlines - Cathay Pacific - Emirates
Transfer Companies
USA
- CANADA - JAPAN
Hotels
Please check the hotel contact details on your Travelplan Ski itinerary and or voucher.
Lift Passes
Found yourself half way around the world and you forgot your lift pass vouchers? don't worry, in most cases you will be able to get assistance from resort staff - as they have all of your details provided by us. In the event that you are not able to gain direct resort assistance, please contact Travelplan. Business hours phone: +61 2 9958 9700. After hours phone: +61 2 9007 2455. Email: e911@travelplan.com.au.
Travelplan Ski strongly recommends that you examine information from
these government resources before departing Australia.
Frequently asked questions
What are the new requirements for travel to the United States under the Visa Waiver Program?
All eligible travellers to the United States (including those in transit) who wish to travel under the Visa Waiver Program must now apply for authorisation using the Electronic System for Travel Authorisation website, visit https://esta.cbp.dhs.gov. Beware of scam websites and type this URL exactly. ESTA applications may be submitted at any time prior to travelling to the United States, however it is recommended no less than 72 hours prior to travel. Travel authorisations are valid for multiple trips within a two year period, or until your passport expires, whichever comes first. Prior to traveling, you should update application details, relating to your next trip, on the website.
What if I need urgent consular assistance?
You can call the 24-hour Consular Emergency Centre, operated by the Department of Foreign Affairs and Trade: Phone: 1300 555 135 or +61 2 6261 3305.